q876 Privacy Policy

1 Introduction

q876 ("q876", "we", "us", "our") is the operator of the online gaming platform accessible at q876.pro, offering cricket betting, live casino games, slots, Andar Bahar, and related entertainment services to players in Pakistan and other permitted jurisdictions. q876 is committed to protecting the privacy and personal data of every registered player and website visitor.

This Privacy Policy sets out the basis on which q876 collects, processes, stores, and shares personal data obtained through your use of the q876 platform, in accordance with our obligations under our international gaming licence and applicable data protection standards.

By registering a q876 account, logging in, or otherwise using the q876 platform, you confirm that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this Privacy Policy, you should not use the q876 platform.

This Privacy Policy should be read alongside q876's Terms & Conditions and Responsible Gaming policy, both of which form part of the overall agreement between you and q876.

2 Personal Data We Collect

q876 collects personal data through several channels, including account registration forms, KYC (Know Your Customer) verification submissions, payment processing, gameplay activity, customer support interactions, and general website usage. The categories of personal data q876 may collect include:

2.1 Identity Data

• Full legal name as it appears on your government-issued identification
• Date of birth (used to verify the mandatory 21+ age requirement)
• Copies of identity documents such as CNIC, passport, or driving licence
• Photographs or selfies submitted for identity verification purposes

2.2 Contact Data

• Email address (used for account communications and support)
• Mobile phone number (used for account security and verification codes)
• Residential address in Pakistan (Karachi, Lahore, Islamabad, Faisalabad, or elsewhere)

2.3 Financial Data

• Payment method details associated with JazzCash, EasyPaisa, HBL, UBL, or Meezan Bank accounts
• Deposit and withdrawal transaction records, including amounts in PKR
• Source of funds information for enhanced due diligence where required
• Banking or mobile wallet account names (to verify payment method ownership)

2.4 Gaming & Activity Data

• Betting history, game session records, and wagering patterns
• Bonus participation, promotional uptake, and wagering requirement progress
• Login timestamps, session durations, and platform navigation activity
• Responsible gaming tool settings such as deposit limits and self-exclusion history

2.5 Technical Data

• IP address and approximate geolocation derived from it
• Device type, operating system, browser type, and version
• Cookies and similar tracking technologies (see Section 6)
• Referral source and marketing channel attribution

2.6 Communications Data

• Customer support chat logs, emails, and ticket records
• Feedback, complaints, or dispute correspondence submitted to q876
• Survey responses and optional marketing preference submissions

3 How We Use Your Personal Data

q876 uses the personal data it collects for the following clearly defined purposes:

q876 will not use your personal data for any purpose other than those listed above without providing you with prior notice and, where legally required, obtaining your explicit consent.

4 Legal Basis for Processing

q876 processes your personal data on the following legal grounds, depending on the specific processing activity:

• Contractual necessity: Processing required to operate your q876 account, execute transactions, and deliver gaming services as agreed in the Terms & Conditions.
• Legal obligation: Processing required to comply with q876's obligations under its international gaming licence, including KYC, anti-money laundering (AML), and responsible gaming requirements.
• Legitimate interests: Processing carried out for q876's legitimate business interests, such as fraud detection, platform security, and general service improvement, provided these interests are not overridden by your fundamental data rights.
• Consent: Processing for optional purposes such as marketing communications, where q876 has obtained your explicit, freely given consent. You may withdraw marketing consent at any time by updating your account preferences or contacting support.

5 Data Sharing & Third Parties

q876 does not sell, rent, or trade your personal data to any third party for their own commercial or marketing purposes. Period. However, q876 may share specific personal data with carefully selected third-party service partners who assist in delivering the q876 platform, under strict contractual data processing agreements:

5.1 Payment Processors

q876 shares financial data with payment processing partners — including mobile wallet operators such as JazzCash and EasyPaisa, and Pakistani banking institutions such as HBL, UBL, and Meezan Bank — solely for the purpose of processing deposits and withdrawals on your account.

5.2 Identity Verification Providers

q876 uses third-party KYC and identity verification service providers to validate the authenticity of identity documents submitted during account verification. These providers process identity data strictly under q876's instructions and are contractually prohibited from using it for any other purpose.

5.3 Gaming Software Providers

Some gaming content on the q876 platform is provided by third-party game studios and live casino operators. These providers may receive limited technical data (such as session identifiers) necessary to deliver game content. They do not receive your full identity or financial data.

5.4 Regulatory Authorities

q876 may be required to disclose personal data to regulatory authorities, law enforcement agencies, or financial intelligence units where mandated by its licensing obligations or applicable law. This includes reporting obligations related to anti-money laundering and counter-terrorism financing regulations.

5.5 Fraud Prevention Agencies

q876 may share data with specialist fraud prevention and responsible gaming screening services to protect the platform and its players from financial crime and problem gambling harm.

6 Cookies & Tracking Technologies

q876 uses cookies and similar tracking technologies on its website and platform to provide a functional, personalised, and secure gaming experience for Pakistani players. A cookie is a small data file stored on your device by your web browser.

6.1 Types of Cookies Used

• Strictly necessary cookies: Essential for the q876 platform to function. These include session authentication cookies that keep you logged in and security tokens that protect against cross-site request forgery. These cannot be disabled.
• Functional cookies: Remember your preferences, language settings, and display options to personalise your q876 experience.
• Analytics cookies: Allow q876 to understand how players navigate the platform so we can identify issues and improve the user experience. Data collected is aggregated and not linked to individual identities.
• Marketing cookies: Used only with your consent to track referral sources and campaign effectiveness. q876 does not use marketing cookies to build individual advertising profiles for sale to third parties.

6.2 Managing Cookies

You can manage or disable non-essential cookies through your browser settings at any time. Please be aware that disabling certain cookies may affect the functionality of the q876 platform, including the ability to stay logged in or access certain game features.

7 Data Retention

q876 retains your personal data only for as long as necessary to fulfil the purposes described in this Privacy Policy, or as required by applicable law and licensing obligations. The following retention principles apply:

• Active accounts: Personal data is retained for the full duration of your q876 account being open and active.
• Closed accounts: Following account closure, q876 is required under its licensing obligations to retain identity and financial transaction records for a minimum period (typically 5 years from the date of account closure) for anti-money laundering and regulatory audit purposes.
• Responsible gaming records: Self-exclusion history and responsible gaming intervention records are retained for extended periods to protect players who may seek to re-register in the future.
• Marketing data: Where consent for marketing has been withdrawn, your marketing preference records are updated immediately. Historical marketing communication logs may be retained for a shorter period for compliance purposes.
• Support communications: Customer support records are typically retained for 3 years following the resolution of the relevant matter, unless a longer period is required due to ongoing disputes or regulatory proceedings.

When personal data is no longer required for any active purpose and retention obligations have been met, q876 securely deletes or anonymises it.

8 Data Security

q876 takes the security of your personal data seriously and implements a comprehensive range of technical and organisational security measures to protect it against unauthorised access, loss, destruction, or disclosure:

• 256-bit SSL/TLS encryption on all data transmitted between your device and q876's servers
• Encrypted storage of sensitive personal data including identity document copies and payment credentials
• Access controls limiting internal staff access to personal data on a strict need-to-know basis
• Two-factor authentication options for q876 player accounts to reduce the risk of unauthorised login
• Regular security audits and penetration testing of the q876 platform infrastructure
• Incident response procedures to detect, contain, and notify affected parties in the event of a data breach

While q876 takes every reasonable precaution to protect your data, no internet-based system can guarantee absolute security. You are also responsible for protecting your own q876 account by keeping your login credentials confidential and reporting any suspected unauthorised access to [email protected] immediately.

9 Your Privacy Rights

As a q876 account holder, you have the following rights in relation to your personal data. To exercise any of these rights, contact q876's support team at [email protected] with your account details and a clear description of your request: